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Summary Group profit and loss account
2000 1999
For the year ended 31st December 2000 £m £m
Net interest income 5,155 4,627
Non-interest income (a) 4,443 3,746
Operating income 9,598 8,373
Operating expenses (5,492) (5,144)
Operating profit before provisions 4,106 3,229
Provisions for bad and doubtful debts (817) (621)
Provisions for contingent liabilities and commitments 1 (1)
Operating profit (b) 3,290 2,607
Loss from joint ventures and associated undertakings (8) (14)
Exceptional items (c) 214 (138)
Profit on ordinary activities before tax 3,496 2,455
Tax on profit on ordinary activities (944) (644)
Profit on ordinary activities after tax 2,552 1,811
Minority interests – equity and non-equity (79) (52)
Profit for the year (d) 2,473 1,759
Dividends:
First Interim dividend 20.0p (1999 17.5p) (295) (262)
Second Interim dividend 38.0p (1999 32.5p) (632) (484)
(927) (746)
Profit retained for the financial year (e) 1,546 1,013
Directors’ Emoluments £000 £000
Aggregate emoluments 5,406 7,372
Gains made on the exercise of share options 1,369
Amounts paid under long-term incentive schemes 447 1,006
Compensation for loss of office 1,630
Notional pension contribution to money purchase
schemes (2000: 2 directors, 1999: 3 directors) 567 179
Earnings per ordinary share (f) 163.3p 117.5p
The summary financial statement under Summary Directors' Report, Summary Group profit and loss account and Summary Consolidated Balance Sheet was approved by the Board of Directors on 7th February 2001 and signed on its behalf by Sir Peter Middleton.

(a) Non-interest income
Fees and commissions, profits from insurance businesses, dealing profits and other operating income.

(b) Operating profit
Profit from all operations, except for joint ventures and associated undertakings, after deducting costs of running the businesses, including bad debts.

(c) Exceptional items
Profits (or losses) from the sale, closure or restructuring of assets or businesses, other than in the normal course of business.

(d) Profit for the year
Operating profit plus profits and losses from joint ventures and associated undertakings less tax, adjusted for exceptional items and minority interests.

(e) Profit retained for the year
Profit for the year less dividends declared.

(f) Earnings per ordinary share
Profit for the year divided by the average number of shares outstanding during the year.