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Description |
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Retail Financial Services provides a broad range
of financial services to its personal customers
worldwide, together with small business
customers primarily in the United Kingdom.
Its purpose is to serve customers by
understanding their needs as individuals and
by offering services and products that anticipate
and satisfy their requirements.
In 2000, the performance of Retail Financial
Services is reported in three major business
groupings: Retail Customers, The Woolwich
and Wealth Management. |
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2000 |
1999 |
| Performance highlights |
£m |
£m |
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| Total income |
4,520 |
3,958 |
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| Total costs |
(2,392) |
(2,326) |
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| Provisions for bad and |
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| doubtful debts |
(418) |
(320) |
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| Operating profit |
1,710 |
1,312 |
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Retail Financial Services performed strongly
with a 30% increase in operating profit. Retail
Customers and Wealth Management profits rose
27% and 22% to £1,124 million and £522 million
respectively. The Woolwich’s operating profit was
£70 million for the last two months of the year
following the acquisition. |
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| Key facts |
2000 |
1999 |
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| Barclays on-line |
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| banking customers |
1.7m |
0.5m |
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| Barclays telephone |
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| banking customers |
1.2m |
1.0m |
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| Woolwich Open Plan |
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| customers |
544,000 |
44,000 |
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| Wealth Management total |
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| customer funds |
£74bn |
£70bn |
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