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Together Barclays and The Woolwich provide
banking services for over 16 million personal
customers who can use over 2,000 branches
in England and Wales. For some customers,
branches will always be important, but the use
of other ways to do banking has been rising
rapidly. For every five branch transactions there
is one completed on-line. Personal customers
can now do their banking through branches,
telephone banking, ATMs, on-line and post
offices. Customers can also buy and sell shares
on-line and via WAP mobile phones. Woolwich
customers can already do their day-to-day
banking and buy new products through
interactive TV and WAP mobile phones.
These services will be available to Barclays
customers in 2001.
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